Being in the service industry, I aim to please everyone, customer service is always my top priority. However, as we all know, sometimes it does not always workout. How do I get through these rough patches you ask? With a touch of sarcasm and a lot of humor.
So in the spirit of Seth Meyers from Saturday Night Live and his “Really with Seth Meyers” segment, I am going to apply that sarcastic humor to my own dealings in the bakery. (For those of you that need a point of reference please watch this short clip, and then you will know where I am coming from. http://www.hulu.com/watch/56636/saturday-night-live-really-michael-phelps)
– You have a tented reception in the middle of August; the temperature is 95 degrees outside with high humidity. Your guests are sweating; you think your cake should not. Really?
– My outgoing message at work says I am here Monday through Friday 9am to 5pm. However the voicemail you leave me says please call me after 7pm. Really?
– I schedule our client meetings in one-hour increments. You show you up 45 minutes late and still expect a full hour consultation with Ron. Really?
– When another baker asks for assistance by posting on our twitter account, “I need you to help me, I have a cake emergency!” Really?
– Getting a cold call from a marketing firm telling me that they can put us on top in a Google search. Our website is weddingcakes.com. Really?
– A client needs a wedding cake for 25 people but loves a 5-tiered stacked cake for 250 and then tells me to “shrink” it down. Really?
– When I post a picture on Facebook, explaining part of a process and then in the comments section someone asks exactly what we answered in the caption. Really?
– When I am in the middle of booking an appointment on the phone and my computer crashes. Really?
– When I email a florist for the types and colors of flowers they are using for the event and give me descriptions like “an abundance of fall colors exploding from high vases”. Really?
– When I get an inquiry for private classes (which Ron does not do) and they say they only “need” one day with him. Really?
– When a person trying to apply for a job, does so by posting on the wall of our Facebook Fan page. Really?
– When I try to take a whole bunch of pictures in the bakery, only to realize I have not put the memory card back in my camera. Really?
– When someone calls me up on the phone and says they need a cake in the shape of a guitar for a birthday party for 25 people that evening, and if it’s something we can “whip up”. Really?
NYC Cake Girl 